FAQ
Below FAQ are some common concerns of customers, if you have other questions, please just send it to onlinesales@perfectapparel.com
Items must be returned within 30 days of the original order date. *Items Eligible for Return/Exchange: unworn, unwashed, unaltered, stain free (makeup and deodorant included), no animal hair, no smells of smoke, not final sale, and within the date ranges specified in the return policy.
Once returned items are received (and noted to be *eligible for return/exchange), we will refund the cost of the item(s), excluding shipping charges.
*If your initial order qualified for free shipping, please note that returns and exchanges do NOT qualify for free shipping. Returns that disqualify initial purchases from free shipping will include a deduction of initial shipping costs.
If the customer orders the wrong size or wrong color item and would like to exchange for a different item, Perfect Apparel will accept the return. The item being returned must be *eligible for return/exchange. The customer will be responsible for shipping charges to return the item back to us and for the new item to be shipped.
If the shipping mistake was at fault of Perfect Apparel, we will send a replacement item as soon as possible at no additional shipping costs to the customer. Customers will receive a prepaid return package for the incorrect item.
We cannot accept returns on custom embroidery or custom printed items due to the personal nature of the product.
Perfect Apparel is not responsible for items damaged in shipping or lost/stolen packages.
Return Address:
Perfect Apparel LLC
ATTN: RETURNS
8770 Commerce Park Place, Suite C
Indianapolis, IN 46268
Once returned items are received (and noted to be *eligible for return/exchange), we will refund the cost of the item(s), excluding shipping charges.
*If your initial order qualified for free shipping, please note that returns and exchanges do NOT qualify for free shipping. Returns that disqualify initial purchases from free shipping will include a deduction of initial shipping costs.
If the customer orders the wrong size or wrong color item and would like to exchange for a different item, Perfect Apparel will accept the return. The item being returned must be *eligible for return/exchange. The customer will be responsible for shipping charges to return the item back to us and for the new item to be shipped.
If the shipping mistake was at fault of Perfect Apparel, we will send a replacement item as soon as possible at no additional shipping costs to the customer. Customers will receive a prepaid return package for the incorrect item.
We cannot accept returns on custom embroidery or custom printed items due to the personal nature of the product.
Perfect Apparel is not responsible for items damaged in shipping or lost/stolen packages.
Return Address:
Perfect Apparel LLC
ATTN: RETURNS
8770 Commerce Park Place, Suite C
Indianapolis, IN 46268
You can check the status of your order by creating a profile at www.perfectapparel.com.
Yes. Once your package is shipped, you will receive an email from Perfect Apparel with the tracking number. You can also get the tracking number by logging into you customer profile at www.perfectapparel.com.
Yes. General orders can be changed and/or cancelled. To change or cancel an order, please contact Perfect Apparel at 317-389-5553. Please have your order number ready with details of the exchange/cancellation. If Perfect Apparel has already shipped the item(s) before the change/cancellation request was received by Perfect Apparel, the customer will be required to return the item(s) and upon receipt of the item(s) the exchange/cancellation will then be processed.
The shipping day(s) of the item varies. Check the availability for the item. For example, if the availability states “usually ships in 1 to 2 business days” that means that it could take up to two business days for us to ship the item not including the time it will take once if leaves our facility to the shipping destination.
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